1. Privacy policy

1.1 . Policy Privacy definition

This privacy policy collects an organization or entity’s handling practices of personal information while using http//www.hfs.rs. A privacy policy instructs employees on the collection and the use of the data, as well as any specific rights the data subjects may have. The information is kept in Health and Fitness System data base.

We keep directional right that we may induce changes any time and the text changes will be applied right away. Clients are suggested to reread privacy policy to inform about any changes.

1.2. Data collecting and usage

While you are using our website, we can collect your personal data which are needed before your sign up is completed. We also need it for payment transfers. We use your personal data for the offers we have, product marketing, offer accommodation, to personalize it, improve website, secure administrative tasks regulation, to contact you, improve our promotional results and web, and the purpose of our collaboration with the responsible law institutions.

We do not sell nor rent your personal data for marketing without asking you first. However, we can reveal your personal data to our business units and partners who are a part of the privacy policy. We will never use your personal data, no matter the situation. In the next sections we will introduce and explain the possible reasons and needs that will be used for the sake of normal business and website fluency.

1.3. Data storage and collection

Health and Fitness System d.o.o. as product and service seller give maximum effort to keep your data protected when you are “online” surfing our website. Your information is kept in a safe and secure way and operates according to the privacy policy law. We will take care of technical and organizational part and keep your information safe and protected from unauthorized entities. This includes information encryption. We will keep your data information during the registration and process payment. We will also use it during purchase, payment cancellation, and promoting or answering questions.

1.4. Cookies

A cookie is information stored on your computer by a website you visit. Cookies usually store your website settings, such as your preferred language or address. Later, when you open the same website again, the internet browser sends back the cookies that belong to that page. This allows the site to recognize you and display information tailored to your needs. If you do not want our website to have access to your cookies, you can block them. Most web browsers allow you to block cookies. You can do this through the Settings of your web browser.

2. General terms of use

2.1. General terms of service

The sale of goods and services through our online store www.hfs.rs is performed within the registered activity of the company Health and Fitness System, street: Sutjeska 2, registration number 21282855.

Services sold through the Website have the properties necessary for the regular use of that type of services in accordance with its purpose, which is defined on the page How to get an online course.

The selling price of the services is indicated with each item, and the possibility of buying them with special price benefits or with special selling incentives (special sales), is performed in accordance with the conditions published on the product page  How to apply for a course.  .

We strive to be as accurate as possible in the product description, showing the image and the prices, but we cannot guarantee that all information is complete and error-free. Images do not have to be 100% identical to products. All items displayed on the site are part of our offers and do not imply that they are available at all times.

3. Delivery Policy

3.1. The moment of accepting the order

After ordering, you will be notified of the status of your order via the email you provided during the ordering process. The order is accepted by the company Health and Fitness System only after we send you a confirmation mail.

3.2. Delivery time

The delivery period of the order (inclusion of the user in the course) is up to 30 working days from the day of the order.

4.3. Delivery delay

In case of delayed delivery, the buyer has the right to cancel the purchase, in which case all money will be refunded.

4.4. Delivery price for services and products

Delivery is free. The service is delivered via the internet address.

Payment policy

4.1. Methods of payment

Payment for products on our online store can be made in one of the following ways: payment cards – VISA, Maestro or MasterCard that support payment via Internet. Payment by cards is realized in cooperation with AllSecure doo and UniCredit Bank Belgrade and is done in a secure and certified way through the AllSecure Paymet Gateway, by simply entering data from the payment card.

After entering the card data and confirming the payment, the bank authorizes the transaction and thus the order is approved and enters the further process of preparation for delivery. The amount will be reserved in your account and will not be available for another purpose.

The transaction will be completed and the amount will be deducted from your account only when the products are prepared for transport and handed over to the courier service. In case that the payment is not completed and the amount is not deducted from your account by the expiration of 14 days from the acceptance of your order, that order will be canceled and deleted. After the expiration of the 14-day period, the money reserved in your account will be released and will be available to you again. You can then repeat the same or a new order.

Check with the card issuing bank to see if your card supports online payments.

 

5. Complaint Policy

5.1. Complaint procedure

Products sold through our online store are accompanied by all legally necessary documentation, including manufacturer’s warranty cards. If there is a need to advertise a certain item based on its quality, we will fulfill all legally defined obligations for the seller, in the same way as if you bought the product in a classic store.

Products covered by the manufacturer’s warranty are sold with the manufacturer’s warranty extended to the Buyer. The complaint procedure is initiated at the customer’s request, by filling in the Product Quality Complaint Request.

If you want to start the complaint process, you need to contact us by email office@hfs.rs or phone +38169608460 and we will send you the request form or download link. After this completed, you should send the request via email: office@ hfs.rs

Health and Fitness System assumes no responsibility for customer errors, products purchased incorrectly, or any other errors related to your purchasing procedures on the Website. If you have any irregularities with the product purchase on the Website or you have not received the purchased product, please contact customer service (contact information) and we will do our best to eliminate the irregularities in order to obtain the purchased product.

If any product you have purchased is defective or does not work properly for any reason, please contact our customer service (contact details) and look at the warranty card to find out the warranty details and complaint procedure.

5.2. The right to a refund or exchange of goods

In case of withdrawal from the contract, the customer has the right to a refund or exchange for another product. The amount is returned to the customer upon receipt of the product after it is determined that the product was returned undamaged and correct.

5.3. The right to withdraw from the contract, the rights and obligations of the buyer and seller

The law in the case of distance selling establishes the right of the buyer, who is considered a customer (a natural person who buys a product to meet their individual needs, and not to perform professional activities), to withdraw from the contract within 14 days. When withdrawing, the buyer can state the reasons for withdrawing. The form / Statement of withdrawal from the contract produces legal effect from the day it is sent to the trader. In case of withdrawal from the contract, the consumer has the right to a refund or exchange for another product. The price is returned to the buyer upon receipt of the product after it is determined that the product is undamaged and correct. The buyer is obliged to return the product without delay, and no later than within 14 days from the day when he sent the withdrawal form. After the expiration of 14 days from the day he sent the withdrawal, the product can no longer be returned. When returning the product, it is obligatory to return them in correct and unused condition and originally undamaged packaging, whereby the original fiscal snippet must be attached. Upon receipt of the product, it will be determined whether the product is correct and undamaged. The customer is responsible for defects or damage to the product that result from inadequate handling, Examples 1: The buyer is solely responsible for the impaired value of the product that arises as a result of handling the goods in a way that is not adequate and  exceeds what is necessary to establish its nature, characteristics, and functionality. If it is determined that a defect or damage to the product has occurred through the fault of the buyer, the refund of the price will be refused and the product will be returned to him at his expense. The seller is obliged to refund according to the contract if the product was returned by the buyer within 14 days of receival.

5.4. Costs of returning goods and money

The costs of returning the goods and money are paid by the buyer, except in cases when the buyer receives a defective or incorrect item.

6. Purchase instructions

6.1. Instructions for buying on the website – the purchase process

You can order all the items we have shown at our online store https://www.hfs.rs in a very quick and easy way. All you need to do is find the item you want and leave your details, and we will do our best to deliver all the products you ordered within 2-4 working days.

After accessing our site, go to the search for items section. You can use filters to speed up and make your search easier. Using filtering, you can specify for which gender, age, type, size, color or model of the item you want.

When you decide on an item, click on the appropriate item size, and then put it in the basket. When you do that, a new window will appear in the upper part of the screen, which offers you the possibility to see the things that are in the cart, as well as the possibility of going directly to the cash register.

If you have completed the product selection process, click on the “CASH” option to open a new field in which you need to enter information about yourself and your address. After entering the address, click on the “NEXT” option to proceed to the next step.

The next thing you need to do is to check the purchase order, i.e. to determine whether you ordered all the things you wanted or you may have left out an item, made a mistake in number or size. The data of all items that you previously “put in the basket” will appear on the screen. If all the information is correct, go to the confirmation of the purchase order.

Then you choose the method of payment. For now, payment methods are offered:

  1. A) “cash on delivery” – payment by cash or check upon receipt, and
  2. B) card payment.

If you choose to pay by card, you will see fields in which you must enter the following information: card number, cardholder’s name, card expiration date and cvv card number (or card verification number) – this is the number usually on the back of the card, followed by the card number (a complete 16-digit card number can be displayed or only the last 4 digits) there is a special code that usually consists of 3 digits (some cards also have a 4-digit number), and that three-digit number is your cvv card number. You may be asked to enter the type (brand) of the card.

In the next step, you will receive a purchase confirmation that you can print or simply record the transaction data – transaction status information (whether the transaction was successful or not), order ID number – each purchase order ID is unique, the amount you paid and the currency in which the transaction was performed, the last 4 digits of the card with which you made the payment and the type or brand of the card, the bank’s authorization code – a number unique for each successful card transaction, and the date and time when the transaction was made.

This step completes the online shopping process. After that, you will be notified of the status of your order via email. The order is accepted by the seller only after we send you a confirmation of acceptance by email. The products you ordered will arrive to you within the time specified on the receipt.

If you have any problems during the ordering process, our call center is always at your disposal at +38169608460, which is open on weekdays from 8 am to 4 pm, or contact us by email at office@hfs.rs.